Terms & Conditions

Flowers by Sylvia are completely dedicated to your total satisfaction.

If you have any suggestions or comments regarding our flowers please email us at info@flowers-by-sylvia.com.

Our Contact details:

Flowers By Sylvia
16 Townhall Street
Enniskillen
Co. Fermanagh
BT74 7BA
Northern Ireland

Telephone: 028 6632 8777
From outside UK: + +44 28 6632 8777
Email: info@flowers-by-sylvia.com.

General Delivery Information for all orders

We can only deliver to any town or town land listed on our website order form.

We cannot guarantee deliver of any items on the same day as ordering.

Please enter the full address including the postcode of the recipient. We will not be held responsible for items that are not delivered due to incorrect details.

The only information sent with the gift is the personal message card. We don’t pass on any other details at all and don’t send out an invoice or receipt.

Flowers sent to schools, military & business addresses will be delivered to a main reception or mailing room prior to internal distribution.

Credit Card Security

Flowers By Sylvia accept payment from all major credit and debit cards, including Visa, Mastercard, Switch/Maestro, Visa Electron, Delta, Eurocard and JCB. We also accept payment by PayPal.

This site uses the Barclaycard EPDQ system for online credit card transactions. Barclaycard EPDQ is a popular online payment system in the UK. All payment information is transmitted in secure mode and is encrypted using the highest levels of online security encryption available. Firewalls within the Barclaycard system prevent any unauthorised access to your information. Credit card details are captured within the Barclaycard secure system, and no card details are stored on your computer or computers belonging to Flowers by Sylvia.

Privacy Policy

We are committed to protecting your privacy. We collect information given to us when you place an order. This information is used to process your order, contact you regarding the order if necessary and to provide you with the best possible service. Flowers by Sylvia collect the information directly and do not disclose buyers information to third parties. All information is stored securely, collected lawfully and in accordance with the Data Protection Act 1998.

We will not use your details to contact you regarding future promotions and offers unless you opt-in to such marketing during the order process. Any email marketing we may send will include an unsubscribe option. We do not and will not sell our mailing list to third parties. If you wish to add or remove yourself from our mailing lists at a later date or if you have any questions or comments about privacy you can do so by contacting us by telephone on (0)28 6632 8777 or emailing us at info@flowers-by-sylvia.com.

Cookies are used on this shopping site to keep track of the contents of your shopping cart.

Substitution Policy

In the unlikely event of supply difficulties, Flowers by Sylvia reserves the right to substitute any product with any other type of equal quality and value. Product images may differ from actual product appearance. If a particular product is out of stock, we may replace it with a similar product of equal or greater value.

Returns Policy and Cancellation Rights

If you are in any way disappointed with our flowers or service, please telephone us on +44(0)28 6632 8777 or email us at info@flowers-by-sylvia.com. Alternatively you can write to us at; please note we must be informed within 24hrs of the flowers been delivered

Flowers By Sylvia
16 Townhall Street
Enniskillen
Co. Fermanagh
BT74 7BA

If you have cause for complaint this must be received within 24 hrs after despatch.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Flowers by Sylvia and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Flowers by Sylvia. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Flowers by Sylvia takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.